Patient policies & website terms

Effective November 1, 2026

Appointments & cancellations

When you book an appointment, that time is reserved just for you, and new patient visits can last several hours. If you can’t make it, please let us know as early as possible so we can offer the time to another patient.

• Initial (new patient) appointments: please cancel or reschedule at least 72 hours in advance. Barring emergencies, missed initial appointments that aren’t cancelled 72 hours in advance are charged in full.
• Return appointments: please cancel or reschedule at least 24 hours in advance. Missed return appointments without 24 hours’ notice may be charged.
• Late arrivals: if you arrive late, we’ll do our best to see you, but your visit may need to be shortened so other patients aren’t kept waiting, and the full visit fee applies.
• New patient forms: please complete your New Patient Questionnaire before your first visit. Download the forms.

To cancel or reschedule, call (303) 652-0736. If we don’t answer, please leave a voicemail; the time of your message counts as your notice.

Payment & insurance

• Payment is due in full at the time of service. We accept cash, check and all major credit cards.
• Niwot Natural Medicine isn’t affiliated with, and doesn’t bill, any insurance company. If you’d like to seek reimbursement from your insurer, we can provide a receipt or year-end statement on request; reimbursement isn’t guaranteed.
• Acupuncture is generally an allowable Health Savings Account (HSA) expense. Please check with your HSA or tax advisor about what’s covered or deductible for you.
• Herbs, supplements and lab tests recommended during a visit are priced separately from the visit fee.

Apothecary purchases

For your safety, opened supplements, herbs, homeopathics and other health products can’t be returned. Unopened products in their original condition may be returned within 14 days with a receipt. If a product arrives damaged or you have a reaction, please let us know right away.

Children & minors

Patients under 18 must be accompanied by a parent or legal guardian, who must consent to treatment. We don’t give vitamin injections to anyone under 13.

In the clinic

• Fragrance-free: please don’t wear perfume, cologne or other fragranced products to the clinic. Some of our patients have chemical sensitivities.
• Illness: if you have a fever or a contagious illness, please call before coming in so we can decide together how best to care for you.
• Respect: we’re committed to a calm, respectful space for patients and staff, and we ask the same of everyone who visits.

Phone, email & emergencies

Niwot Natural Medicine doesn’t provide emergency care. If you have a medical emergency, call 911 or go to the nearest emergency room.

Phone and email are best for scheduling and general questions. Regular email isn’t a secure way to send health information, so please don’t include medical details in emails or in our online forms; we’ll discuss your health by phone or in person. Messages are answered during business hours.

Privacy

Your health information is confidential. We keep medical records secure and use and share them only as permitted or required by law. Ask our office for a copy of our privacy practices.

On this website: when you send an appointment request, we use the contact details you give us only to reply and schedule your visit. Requests are delivered to our office by email through a service provider. We don’t sell or rent your information, and we don’t use advertising trackers on this site. Our hosting provider may keep standard technical logs (such as IP addresses) for security.

Using this website

• Educational information only. Content on this site is for general education. It isn’t medical advice, isn’t a substitute for an exam by a qualified practitioner, and doesn’t create a practitioner–patient relationship. Don’t delay or stop seeking medical care because of something you read here.
• Individual results vary. Descriptions of treatments and their uses reflect our practitioners’ training and experience. We don’t promise or guarantee any particular result.
• Supplements. Statements about dietary supplements, herbs and homeopathic products haven’t been evaluated by the Food and Drug Administration. These products aren’t intended to diagnose, treat, cure or prevent any disease.
• Work with your medical team. Please keep your other health care providers informed, and don’t stop or change prescribed medications without talking to the prescriber.
• Links. Links to other websites are provided for convenience; we aren’t responsible for their content.
• Copyright. Text, photos and the Niwot Natural Medicine name and lotus logo belong to Niwot Natural Medicine or are used with permission. Please don’t copy them without permission.
• Prices and hours on this site may change; please call to confirm.

This website is provided “as is.” To the extent permitted by law, Niwot Natural Medicine isn’t liable for any loss arising from use of the website or reliance on its content. These terms are governed by the laws of the State of Colorado.

Changes to these policies

We may update these policies from time to time. The current version is always on this page, with its effective date at the top.